Frequently Asked questions
WHAT IS YOUR RETURN POLICY?
Sorry, I do not accept returns of live fish or plants. Please do not attempt to ship back live or deceased fish.
You can find further details about the shipping policy at the Shipping Policy Terms & Conditions page.
If you are not happy with your order please e-mail me so I can make things right: LoveGuppies@protonmail.com
HOW LONG WILL IT TAKE TO GET MY ORDER?
USPS Priority mail takes approximately 2-3 business days. It can depend on how far the shipment has to travel.
Orders are always shipped on Mondays and you will receive a tracking number to keep track of your package.
DO YOU SHIP INTERNATIONALLY?
No, sorry, I do not ship internationally. I only ship within the intercontinental 48 states of the USA.
I do not ship to Alaska, Hawaii or Rhode Island. I do not ship to Canada.
WHAT ARE THE PAYMENT OPTIONS?
I accept payments via Paypal. See Paypal's site for more details:
https://www.paypal.com/us/smarthelp/article/what-payment-methods-can-i-use-with-paypal-faq1867
With PayPal, you can use one of the following payment methods:
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Your bank account
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Your Visa, MasterCard, Discover or American Express card
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If you have a PayPal Cash or PayPal Cash Plus account, you can also use your balance.
HOW DO YOU SAVE MY DATA?
Your data is secure and is not shared with anyone or sold to any advertisers.
I use your information in order to generate invoices for payments and to ship you your orders.
Do you Offer coupons?
Yes, from time to time I will have a coupon code on my homepage so keep an eye out!